Your pack shipment
For shipment by Post out of Spain, transportation time could vary depending on the country (from 5 to 15 days)
Orders are dispatched within 48 hours after receipt of your payment. Once your order has been shipped, we will send you a link as well as the shipping number so that you can follow the delivery status at all times.
Shipments are made by courier of our choice or by postal mail, depending on the area or country.
Shipping charges include packaging, handling and shipping.
-Shipments to the Peninsula, the Balearic Islands, the Canary Islands, Ceuta and Melilla, by postal mail:
The cost is € 4.70 / 5.95€
Shipping by courier 24/48 hours the cost is € 8.95
-Shipping to European countries:
The shipping cost is € 6.90.-
-All other countries:
Shipping cost 20 - 25,10€ depends on the country or area.
Shipping only available in the form of postal mail or UPS, payment on reimbursement is not supported.
Attention: no deliveries are made in the post office box, to any destination.
On demand, the products could be sent to a different address but cannot be sent to a different country.
In case of absence of the receiver, the transportation company will leave a notice for the customer to contact them to organise a more suitable delivery time.
Oliver Weber Shop refuses any responsability for the delay of any delivery that can be caused by forces beyond their control (bad weather, difficulty to locate the delivery address and so on) The products are covered by assurance policies stipulated by Oliver Weber Shop and cover all transportation methods.
If you have not received your order in a reasonable time, you should get in contact with customer services A.S.A.P. using the section «Contact us» or calling to the phone number (0034) 607282726. By following these simple guidelines, our staff will be able to check te progress of your order and confirm with the forwarder the status of your delivery.
Upon receipt of your order, we would ask you to thoroughly check that the numbered parcels are indeed the same as those shown on the packing list. Please also check that the packaging has not been damaged or altered in any way. Should you find something to be wrong, please notify the transportation company immediately. You should also ask to sign with reserve writing on the shipping document « I accept with reserve due to… » (for ex. damaged package), signing the document and asking the carrier to countersign. This procedure is necessary to obtain the responsability of the carrier for possible damages caused by the transport.
Attention : It is possible that delays may occur outside these times, especially the weeks leading up to Christmas. To avoid disappointment, please place your order week 50 the latest.